Etowah river beekeepers

Refund Policy

Thank you for your support of the Etowah River Beekeepers! We strive to provide quality experiences and products related to honeybees and beekeeping. This refund policy outlines the terms under which refunds are issued for memberships, products, and events.

Memberships:

• New Memberships: Refunds for new memberships are available within 30 days of purchase, provided no club benefits (e.g., access to member resources, participation in exclusive events) have been utilized. Requests must be submitted in writing (email preferred) to riverbankbees@gmail.com.
• Membership Renewals: Membership renewals are generally non-refundable. However, under exceptional circumstances (e.g., relocation preventing participation), a partial refund may be considered. Requests must be submitted in writing (email preferred) to riverbankbees@gmail.com within 45 days of renewal, explaining the situation. The amount of any potential refund will be determined on a case-by-case basis.

Products (Bee Packages, etc.):

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt at riverbankbees@gmail.com with a description of the issue and, if possible, photographic evidence. We will do everything we can to make it right e.g. re-queening a package, replacement of a package etc. 

Events (Workshops, Classes, etc.):

• Cancellations by the Club: If we cancel a paid event, you will receive a full refund.
• Cancellations by Registrant: Refunds for paid event registrations are available if you cancel your registration at least 7 days prior to the event date.  Cancellations made within 7 days of the paid event are non-refundable, unless there are exceptional circumstances (e.g., medical emergency). Requests for cancellations must be submitted in writing (email preferred) to riverbankbees@gmail.com.

General Refund Information:

• Refunds will be processed within 7 business days of approval and will be issued via the original payment method.
• We reserve the right to refuse a refund if we believe the request is fraudulent or abusive.
• This refund policy is subject to change without notice. Any changes will be posted on this page.

Contact Us:

For all refund inquiries, please contact us at riverbankbees@gmail.com or 770-377-2589.

This refund policy was last updated on 1/31/2025.